Recent Why SERVPRO Posts

Welcome to the Team, Kelly!

4/11/2019 (Permalink)

It’s possible you may already know, but the Thole and Lang family SERVPRO’s just added an accomplished member to the team.

Kelly Kordick, of Iowa and Arizona fame, is joining the team as our Manager of Marketing.

Kelly comes with 9 years of experience from an Arizona SERVPRO where she was a meaningful and important part of that team.

During her years in Arizona Kelly established herself as a professional and a major team contributor. Everything that Kelly has accomplished she’s earned herself. She started in the SERVPRO world as a SMR and over time worked herself into the Sales and Marketing Manager role where she continued to thrive.

She has substantial experience in Storm response having been a Storm Team estimator for multiple disasters including Hurricane Sandy and the 2016 Boulder Floods.

Kelly brings a lot to the table and has the skills and that certain “know-how” to help our franchises reach greater heights of success — in other words, 2019 is going to be a good year.

We are proud and excited to have Kelly on the team and we are looking forward to what the future brings.

Thanks for joining me in welcoming Kelly to the team.

-Team Thole and Lang

SERVPRO of Oakville / Mehlville, SERVPRO of Affton / Webster Groves and SERVPRO of Clayton / Ladue

Locally Owned Providers Mean Faster Response to Disasters

3/27/2019 (Permalink)

Why SERVPRO Locally Owned Providers Mean Faster Response to Disasters SERVPRO is a preferred vendor for many insurance providers because they give reliable and honest results and are “faster to any size disaster.”

Locally Owned Providers Mean Faster Response To Disasters

When businesses in Affton, MO suffer from the effects of fire or water damage, it can be catastrophic and in some cases, can make or break their sales. That is why it is critical to retaining clients that the damage and repairs be completed as quickly as possible, so customers don’t get in the habit of taking their business elsewhere. Dealing with SERVPRO, a well-known water damage remediation company known for living up to their motto of “faster to any size disaster”, will yield the most satisfactory results.

1. Locally Owned

With locations in neighborhoods all over the country, you can keep your dollars local and thereby support the communities by contracting with a SERVPRO professional water damage remediation company in the area. A local provider can handle the assessment of the situation, mitigation of damage to reduce loss and remediation or repair of a water or fire disaster.

2. Working With Providers

Professional and aware, such providers work tirelessly to ensure that they meet insurance company criteria for their clients in order to help an insurance claim be approved. They want both the insurance company and the client to feel good about the results. SERVPRO is a preferred vendor for many insurance providers because they give reliable and honest results and are “faster to any size disaster.”

3. Fast and Efficient

A service provider that knows that time is of the essence in dealing with disaster situations will jump on board right away. Calling the locally owned company that is quick to help is the smart choice. Water left to seep into wood supports or sheetrock can mean tearing out some of the main structure and rebuilding. Gaping holes left in a roof or walls following a fire could mean looters or weather damage. Using the pros that get started right away and stay on task until things are set to rights, will ensure the best results.

Working with a local professional service provider who has an interest in the community ensures business and insurance companies in Affton, MO that the “faster to any size disaster” company has their best interest at heart as well.

The Top 10 Sneaky Places Mold Hides in Your Home

3/5/2019 (Permalink)

Why SERVPRO The Top 10 Sneaky Places Mold Hides in Your Home At the first sight of water or mold damage, call SERVPRO of Affton / Webster Groves.

The Top 10 Sneaky Places Mold Hides in Your Home

Mold is pretty easy to spot when it shows up on old bread or around the walls in the bathroom, but unseen mold growth could be hiding in lots of out-of-the-way places in many Groves, MO homes. Spores hang in the air naturally and are a part of the environment. When airborne spores make their way to sources of organic matter with warmth and moisture, they can take hold and quickly establish colonies. In just an hour, a colony can double itself on moldy drywall.

Handle Existing Mold

When you find mold on wood, walls, and other home construction materials, there are certain things you should do to avoid spreading the spores.

  • Close off the area to prevent family members tracking spores throughout the house.
  • Remove water and prevent moisture from getting into the area.
  • Contact mold removal professionals to clean it.

It's easy to find DIY solutions to this problem, but you can't be sure you've completely resolved the issue without appropriate testing by mold remediation professionals. 


Check Common Hiding Spots

Where are the most likely places to find colonies of mold and mildew?

  • Detergent chambers, drip pans, and lint traps in appliances, such as the washing machine and the refrigerator
  • Inside chimneys, between the bricks, and around the chimney cap
  • Around window sashes and seals
  • Inside sink cabinets, at the base of the sink, and around pipes
  • Behind drywall and on the wood framing of the home
  • Underneath laminate and other flooring materials
  • Ducts, drain pans, and coils in air conditioners
  • Damp dishes that you don't use regularly
  • Inside the garage

You can avoid mold growth problems in these places by keeping a close eye on them. Take preventative steps such as caulking around windows and water fixtures, cleaning out rain gutters, and immediately addressing any leaks.

Keep Your Home Mold-Free

Mold growth can happen to any home, but annual professional inspections are a great way to prevent trouble. Keep a close eye on potential problem areas and complete home maintenance for preventative care.

4 Ways To Restore Damaged Documents

2/18/2019 (Permalink)

Why SERVPRO 4 Ways To Restore Damaged Documents A dehumidifier can be helpful for gently drawing out moisture

Content Cleaning and Document Drying

Documents can sustain damage during any disaster. If the contents of a residence have suffered water or storm damage, the following steps may be helpful. Other document restoration methods may be necessary for papers damaged by exposure to smoke and soot or mold. Find out more about content cleaning, document drying and other services an all-in-one restoration company can provide.

1. Remove Excess Water

Documents damaged by flooding, a pipe burst, water leak or storm may become waterlogged. Removing excess moisture is the first step toward restoration. A homeowner can begin to mitigate damage by placing paper towels above and below each sheet of paper and regularly switching out these towels until most of the water has been extracted.

2. Air Dry and Dehumidify

Document drying is the next step in the document restoration process for materials with water damage. Restoration professionals may recommend leaving documents out to air dry. A dehumidifier can be helpful for gently drawing out moisture.

3. Freeze Dry

Documents that are not completely dry after 48 hours are at risk for mold growth. Fungus thrives where moisture and a food source, such as cellulose in paper, are both present. Homeowners can freeze documents separated with wax paper on the coldest setting. A restoration service can perform vacuum freeze-drying to vaporize moisture.

4. Remove Dirt and Debris

Once documents are dry, restoration professionals may attempt cleaning with specialized equipment. Depending on the condition of a document and the presence of contaminants, it may be necessary to make a copy rather than trying to salvage the original.

These document restoration methods are useful for water-damaged papers at a household in Crestwood, MO. Smoke damage or mold may call for other treatments offered by SERVPRO. The type and degree of damage will determine whether documents can be kept or should be copied prior to disposing of the originals.

Planning for Professional Mold Cleanup

11/26/2018 (Permalink)

Why SERVPRO Planning for Professional Mold Cleanup Office affected with mold damage from water in Affton,MO

Mold Removal

To make money in business, your factory, warehouse, office or other commercial space must be clean and functional. As you probably know, few things can bring operations to a standstill faster than black mold. If you notice mold inside your facility, you likely want to contract with a professional remediation service for mold removal. Before you do, though, you should know three things about the cleanup process.

1. Removing Mold Does Not Take Forever

Depending on the severity of your mold problem, you can anticipate devoting three to seven days to mold cleanup. When you contract with a reputable mold-mitigation service in Affton,MO, you can expect to receive a full analysis about mold infiltration. Restoration technicians use both expertise and equipment to develop a removal plan. This plan includes a detailed timetable for eradicating mold from your commercial property.

2. Removing Mold Requires Special Equipment

If you need to tackle mold removal in your commercial building, you may find it tempting to use some bleach to scrub away surface contamination. This approach likely won’t get the job done, however. Mold reproduces through microscopic spores that spread quickly and easily. When you disturb surface mold, you can expect these spores to get virtually everywhere. When you contract with a professional mitigation technician, you can be certain the process is done correctly.

3. Removing Mold May Require Filtering the Air

To curtail future mold growth, you must remove mold spores from the air. You must also ensure mold hasn’t taken up residence inside your HVAC system. With the right air-filtration system, you catch spores suspending in air before they encourage mold to grow.

As a diligent business owner, you must do what you can to keep your company in business. If you have a mold problem, you may need to shut down until you can complete mold removal. With the right team, though, you can limit downtime and eradicate mold from your facility.

Top 3 Details You Should Know About Commercial Fire Sprinklers

11/19/2018 (Permalink)

Why SERVPRO Top 3 Details You Should Know About Commercial Fire Sprinklers Complete your routine maintenance on your building's fire suppression system

Sprinkler Maintenance

A well-functioning fire sprinkler system is an important safety feature in many commercial buildings in Crestwood, MO. Although sprinkler heads are often easily recognizable, many people may have misconceptions about how fire suppression systems operate. Others may fail to understand the importance of completing routine sprinkler maintenance.

1. Heat Activates Sprinklers

Smoke and fire are companions. However, contrary to popular belief, smoke does not activate sprinklers. The air above a fire’s flames heats rapidly and rises to the ceiling. Significantly hot air near the ceiling expands liquid inside a glass bulb located within the sprinkler head. The expanding liquid shatters the glass, which activates the sprinkler head, causing pressurized water to douse the flames below.

2. Sprinkler Heads Do Not Activate as a Group

Another common misconception about fire suppression systems is that activating one fire sprinkler will activate every unit within the building. However, sprinkler heads activate individually when exposed to extreme heat. Sprinklers that are not near the blaze will not release water, which helps contain water damage to the area directly affected by the fire.

3. Completing Routine Maintenance Is Essential

Pressurized water is essential for fire containment. Without adequate pressure, water may not spray out efficiently, minimizing the sprinkler’s effectiveness. To help ensure optimal performance in the event of an emergency, you should complete routine maintenance on your building’s fire suppression system. A thorough inspection should verify adequate water pressure, check for potential obstructions and evaluate pipes for leaks.

Dirt and grime may also impede proper sprinkler functioning. To alleviate this potential problem, you should routinely perform a fire sprinkler cleanup by wiping sprinkler heads with a damp cloth.

A commercial fire can be extremely destructive. A well-functioning fire sprinkler system can help suppress a blaze and may minimize the extent of water and fire damage restoration requirements. Completing routine sprinkler maintenance is a critical task that you should not neglect because it helps ensure your system is ready to operate when necessary.

Cleaning Up: Storm Damage vs. Ordinary Damage

11/18/2018 (Permalink)

Why SERVPRO Cleaning Up: Storm Damage vs. Ordinary Damage Storm water in Crestwood,MO

Know How To Identify The Type Of Water

When you're a homeowner in Crestwood, MO, cleaning and damage repair to your home are practically inevitable. Accidents happen, and Mother Nature is unpredictable. Some cleanup will be possible for you to do on your own, but almost all of it is easier with help from professionals. If your home experiences flooding, your first step should be to determine which category of water you are dealing with; this decides the type of cleanup you'll need. Once you've identified the water, you can call a water damage restoration specialist to get back on your feet.

Category 1: Clean Water

Clean water is water that has not been used before, such as from a broken pipe in your home or a leaky water heater. Many times, you can clean up after this type of flood and repair the damage on your own or with a little help from the pros.

Category 2: Grey Water

Grey water is classified as “lightly used” water, such as water from a dishwasher or irrigation water. This may include chemicals that, as a result of flooding, can cause additional damage to your structure and will require attention from a professional cleanup company. Restoration companies can neutralize potentially harmful agents in the water such as detergents and fertilizers.

Category 3: Unsanitary

Unsanitary, or “black,” water usually includes harmful contaminants such as sewage or industrial waste. Flood damage from a storm will generally be classified as Category 3 because it is often impossible to determine whether the water includes any material from broken waste pipes, runoff from landfills or even contamination from industrial complexes.

Flooding, from any source, is tough to deal with. Once you know the category of water and type of damage you have, you can call the right restoration company for your needs. This can help you get back on your feet quicker and with more confidence.